Legal
Privacy Policy
Last updated: March 2025
Information We Collect
We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support. This includes your name, email address, shipping address, and payment information. We also collect information automatically when you use our platform, including browsing data, device information, and purchase history.
How We Use Your Information
We use the information we collect to process transactions, communicate with you about your orders, personalise your experience, and improve our platform. We do not sell your personal data to third parties. We may share information with vendors solely to fulfil your orders.
Data Storage & Security
Your data is stored securely and protected with industry-standard encryption. We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.
Cookies
We use cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie preferences through your browser settings or our cookie consent tool.
Your Rights
You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your data. To exercise these rights, please contact us at privacy@raconia.com.
Updates to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through a notice on our platform.
Questions about our privacy practices?
Contact Us